Privacy Policy

Information We Collect

Ready Set And Go ABA collects the information needed to operate our public website, patient portal, appointment booking flows, e-commerce tools, and patient mobile application.

• Contact and account details such as name, email address, phone number, mailing address, login credentials, and profile information.
• Patient, caregiver, scheduling, and clinical information that families or staff provide while requesting, coordinating, or delivering ABA services.
• Order, payment, billing, and fulfillment details for products or services purchased through the platform.
• Device, browser, app, session, and usage information used to keep accounts secure, maintain active sessions, troubleshoot errors, and improve performance.
• Communications with our team, including contact-form submissions, messages, notifications, and support requests.

How We Use Information

We use information to respond to inquiries, verify identity, manage appointments, deliver ABA care, support caregiver access, process orders and payments, send service notifications, secure the platform, and comply with legal or regulatory obligations.

Where allowed, we may also use de-identified or aggregated information to improve operations, reporting, and product quality.

How We Share Information

We share information only when needed to operate the service, provide care, meet legal obligations, or protect the safety and security of our users and systems.

• With service providers that support payments, messaging, hosting, media storage, notifications, analytics limited to service operations, and other platform functions.
• With healthcare, insurance, billing, referral, or caregiving participants when needed to coordinate authorized ABA services.
• When required by law, court order, subpoena, public-health obligation, fraud investigation, or to protect rights, safety, and platform integrity.
• In connection with a business transfer, restructuring, merger, or asset sale, subject to applicable confidentiality and legal requirements.

Healthcare and Sensitive Data

Some features of the platform involve healthcare-related and other sensitive information, including treatment-plan details, session notes, authorizations, progress tracking, and caregiver-linked records. We use administrative, technical, and operational safeguards designed to protect that information and limit access to authorized users and workforce members.

If you need more information about how a specific patient record request, correction request, or disclosure is handled, contact our team using the details below.

Data Retention and Account Deletion

We retain information for as long as necessary to operate the service, maintain security logs, support clinical and billing obligations, resolve disputes, enforce agreements, and satisfy record-retention duties that apply to healthcare and business operations.

Users can request account deletion from the account settings available in the web portal and mobile app. Deleting an account removes sign-in access and revokes active sessions, but certain records may still be retained where required for clinical, insurance, payment, fraud-prevention, audit, backup, or legal reasons.

Your Choices and Rights

Depending on your relationship with us and where you live, you may be able to request access to your information, ask us to correct inaccurate information, opt out of non-essential communications, or request deletion subject to applicable retention requirements.

• Update profile and contact information from your account settings when available.
• Use in-app or in-portal account deletion to disable access to your account.
• Contact our team if you need help with records, billing, caregiver access, or a privacy-related request.

Security

We use safeguards designed to protect our systems and the information stored in them, including encrypted transport, authentication controls, session management, and role-based access patterns. No internet or storage system can be guaranteed to be perfectly secure, so users should also protect their passwords, devices, and access methods.

Children and Caregiver Use

Our services are designed for patients and families receiving ABA support. Parent, guardian, and caregiver accounts may be used to coordinate care, review authorized information, and communicate with the clinic. We expect caregivers to provide accurate information and to use only the records they are authorized to access.

Contact Us

Questions about this policy, your account, or a privacy request can be sent to readysetandgoaba@gmail.com. You can also call +1 (877) 225-8559 or visit our contact page.